Do you know the True Cost of IT Support?
The cost for IT Support of computer networks can vary greatly across the Oklahoma City Metro. It is critical for business owners and IT staff to know what is offered with the different providers of Managed IT support. Is one provider of support really better than the next guy – and why?
This is a very important question, and one that business owners do not ask often enough. At the end of each fiscal year business owners look at their financials and see what that they have spent for IT Support. Unfortunately, this is only a portion of the cost of supporting and maintaining the computer network. The real cost of supporting your computer network is downtime and lost productivity.
It is unfortunate, but many small and mid-sized businesses do not have any plan for preventing reliability issues from happening to their computer networks. Some of these issues (server/desktop crashes, firewall crashes, router/switch malfunctions) can take down your entire network for many hours or perhaps days. Hopefully, this doesn’t happen frequently, and perhaps because of that many business owners are in denial and do not think that it will happen to them. They may call the result of these rare instances as downtime, but in reality downtime has other hidden components that are possibly even more costly than when the server crashes.
What does downtime really cost?
When talking about your computer network, downtime is anytime when your employees’ performance is negatively. When your employees wait for applications to load; this is downtime. When employees wait for slow web pages to load on their workstations; this is downtime. When employees wait excessively for pages to print; this is downtime. And when employees are forced to recreate corrupted or missing documents; this is downtime.
So, what is the cost of hidden downtime? Take an example of the average employee wage of $35,000 a year. Let’s assuming this employee takes two weeks of vacation in a year. Their hourly pay rate is $17.50 per hour. If during a typical work hour their computer is operating slowly causing a couple extra minutes of wait time. This translates to 16 minutes each day and 1 hour and 20 minutes each week. The cost for waiting is $23.28 each week, and $1,210.56 annually. For a company with 10 employees the annual cost is over $12,000. And this doesn’t even begin to include the cost of actual down time when the network is not accessible.
Hire a full-time technician or Outsource IT Support
So the solution to the problem is either to hire a full time IT Technician, or outsource IT support. A full time employee costs a hefty salary plus benefits, vacation, sick time, etc… Compare that to the outsourced IT solution that will be a fraction of the cost without all the headaches. For a small business, and many medium sized businesses, managed IT solutions and outsourcing IT support make sense.
To learn more about outsourced IT services and how they might benefit your business, you can contact TeamLogicIT OKC at either of our two Oklahoma City locations. For our Northwest OKC location, call us at (405) 840-1545 or send us a message here. Or contact our downtown location by calling (405) 792-6982, or use our online form for questions or requests.